1. Customer profile removal and export
- Open the business’s OrderTakrPH ordering page in the browser used for your order, or through a fresh verified Messenger ordering link.
- Open My Orders → My rewards & privacy.
- Choose Download my data if you want a copy of the customer and order information linked to this access.
- Choose Request profile removal, read the confirmation, and send the request.
The request is sent for authorized review, and its status appears in the same privacy panel. Reviewed profile removal clears the stored customer name, phone number and saved delivery addresses. You can edit or remove individual saved addresses in checkout, and Download my data includes the addresses linked to your verified access. Removal does not cancel orders or reservations, reverse payments, remove reward-ledger evidence, or erase contact details already saved in order snapshots.
If you cannot access the original session, or staff created your record at the Counter, contact the business using its ordering-page or order contact details. Ask for the particular information you want corrected or removed; a name or phone match is not sufficient to access or erase another person’s records.
2. Remove a Facebook connection
Business owners can manage connected Pages from their store’s Launch setup → Facebook Page ordering. Select the connected Page’s Disconnect action and confirm. Store settings also provides the connection/reconnection entry point.
You can alternatively remove OrderTakrPH from Facebook’s Business integrations settings. Where Facebook provides an app data-deletion request, it sends a signed request to OrderTakrPH. The service validates that request, removes credentials for matching authorizations, and returns a confirmation code and status link.
A Facebook callback removes matching Page authorization credentials. Its confirmation does not mean that all Messenger conversations, customer profiles, orders, payments, or merchant records have been erased. Request those records separately using the customer process or contact below.
Disconnecting stops use of the stored credentials for that connection. A restaurant’s published web ordering page and retained orders can remain available. An app-authorizing Facebook user identifier is different from a customer’s Page-scoped Messenger identifier, so the callback does not infer which customer profile to remove.
3. Other records, conversations, or business accounts
Contact the business for customer addresses, reservation details, retained order snapshots, payment proofs, or conversations it manages. For merchant/staff identities or a business account closure, use the platform contact below. There is no automatic self-service deletion of an entire merchant account in the current application.
Provide the business or connected Page name, an order/reservation reference if available, the information involved, and the scope of your request. Account owners may need to coordinate staff access removal, active orders, integration disconnection, and retained financial records before closure.
4. Information handled separately
Order, payment-review, refund, tax/discount, rewards, ownership, and security/audit records can be retained where necessary to fulfill transactions, handle disputes, comply with applicable obligations, or protect the service. An authorized review must assess the reason for retaining personal information in those records rather than treating a profile request as permission to erase financial history.
Deleting information from OrderTakrPH does not itself delete records independently held by a restaurant, Meta, Google, a payment provider, backups, exported files, or printed kitchen tickets. Requests should identify those copies when relevant; the appropriate organization must address its own records.
5. Verification and next steps
The receiving business or operator will review the request and may require proportionate verification to prevent unauthorized disclosure or removal. In-app requests are tied to verified customer access. A request affecting an active reviewed checkout may need to wait until that checkout completes or expires.
Eligible removal, any retained categories, and the next step should be explained after review. The current service does not provide an automatic full-record erasure deadline. In-app profile requests and Facebook callback status links show the outcome of their particular workflow.
Removing a profile does not submit a cancellation or refund request. Contact the business separately for changes to an active order or reservation.
6. Contact
OrderTakrPH is the service name used in these pages. Platform operator: Baluartech.
For platform privacy, deletion, account, or terms questions, email hello@ordertakr.ph. Include the business or Page name, the relevant order reference if available, and a description of your request.
For a particular order, reservation, payment, delivery, or customer record, contact the business using the contact details on its ordering page or your order. The business can verify your request and coordinate any platform assistance needed.
Send only what is needed to locate the record. Do not send passwords, payment PINs, one-time passwords, or complete identity documents in an initial request.
Read the Privacy Policy for information categories, purposes, access controls, and privacy rights.